Eckoh wins new contract via Capita worth £1.4m
10 July 2018
("Eckoh" or the "Group")
Eckoh wins new contract through Capita partnership worth £1.4m
Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, announces a new contract win with its UK channel partner, Capita Customer Management ("Capita").
This is Eckoh's fifth significant contract win through the Capita channel since the partnership was created in 2013.
The three-and-a-half-year contract has a minimum value of £1.4m and will see Eckoh provide a broad customer engagement and secure payments solution to a Capita client in the public sector.
Eckoh will deliver the solution using the innovative Eckoh Experience Portal ("EXP"); its upgraded technology platform for delivering Omni-Channel services acquired through the addition of Klick2Contact to the Group in 2016, alongside its existing capability that includes secure payment products and market-leading customer engagement solutions. EXP will enable consumers to interact through any engagement channel including voice, email, webchat, social media and chatbot, and then switch seamlessly between channels. The inclusion of Eckoh's patented secure payment products means the portal can meet all of the requirements for today's contact centres.
Eckoh's solution will enable consumers to become more self-sufficient and benefit from a better customer experience, based on a broader range of digital engagement. This will drive efficiency for Capita's client by reducing agent involvement on more straightforward enquiries, which will reduce call abandonment, raise revenue collection and increase customer satisfaction.
The solution is expected to go live by the end of the financial year.
Nik Philpot, Chief Executive Officer, said:
"We are delighted to be working with Capita once again on this significant new contract. This contract win reinforces our market-leading position in delivering specialist customer engagement solutions and demonstrates the value of our strategic channel partner relationships."
"Our Eckoh Experience Portal is proving highly successful for clients looking to add breadth and flexibility to their offering - whether new services and capabilities for customer engagement or secure payments, or both. Eckoh has a track record for successfully delivering large, complex transformation projects on time and budget and this is where we are focusing our efforts."
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For more information, please contact:
Nik Philpot, Chief Executive Officer Tel: +44 (0) 1442 458 300
Chrissie Herbert, Chief Financial Officer
FTI Consulting LLP
Ed Bridges / Jamie Ricketts / Darius Alexander Tel: +44 (0) 3727 1000
N+1 Singer (NOMAD and Joint Broker)
Shaun Dobson, Lauren Kettle Tel: +44(0) 7496 3000
Berenberg (Joint Broker)
Ben Wright, Chris Bowman, Mark Whitmore Tel: +44(0) 3207 7800
Canaccord Genuity Limited (Joint Broker)
Simon Bridges, Emma Gabriel, Alex Napier Tel: +44(0) 7523 8000
About Eckoh plc
Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK and US.
Our secure payments products, which include the patented CallGuard, can be hosted in the cloud or deployed on the client's site and remove sensitive personal and payment data from contact centres and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards ("PCI DSS") and wider data security regulations. Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over £1.5 billion in card payments annually.
Eckoh's customer contact solutions enable inquiries and transactions to be performed on whatever device the customer chooses, allowing organizations to increase efficiency, lower operational costs and provide a true Omni-Channel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms, retailers, utilities, travel, transport, hospitality and financial services organisations.
More information at www.eckoh.com
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