Biometrics specialist Ipsidy Inc (OTCQX:IDTY) said Tuesday that Xpressa Payment Solutions, a division of the South African tech company Safetrade Africa, has introduced its Verified Portal technology.
Xpressa Payment Solutions, a South African payment service provider, has implemented Ipsidy’s Verified program for its call center operations to allow for the quick identification of customers as well as the authorization of account profiles and bank account changes.
Ipsidy’s Verified portal allows a business to authenticate the identity of a customer from the convenience of a smart phone.
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In other words, the way it works is that Xpressa employees login to the Verified portal to trigger an authentication request to a customer’s registered mobile phone. The customer, in turn, captures his ‘selfie’ in Ipsidy’s mobile application to authenticate his identity and approve business transactions. Ipsidy’s platform then converts the selfie into a biometric facial template that is matched against a reference template.
Since they started using Verified, Xpressa agents are verifying customers’ identities in just 20 to 30 seconds, whereas it previously took 60 to 90 seconds.
“Setting up the customer user profiles is a simple process allowing us to implement multiple customers onto the system in a very short time frame,” said Preyen Singh, operations manager for Xpressa. “Verified lets our agents authenticate the identity of the customer in a matter of seconds. This has helped us to reduce the amount of time spent on the call and improve our customer experience. We now get customer authorisation on any changes to their payment profile without the customer having to submit additional documentation.”
In a statement, Jonathan Ellis, managing director of Ipsidy, suggested the roll-out of additional products in South Africa is coming.
“Ipsidy and Safetrade look forward to continuing to offer Ipsidy’s suite of innovative mobile biometric authentication solutions in South Africa and to improve other businesses’ daily operations by increasing productivity and enhancing security for everyday transactions with biometric identity,” Ellis said.
Safetrade Africa is a private South African tech company specializing in payment processing.
Headquartered in New York, Ipsidy is a provider of biometric identification, identity management and electronic transaction processing services. Its subsidiaries include MultiPay in Colombia, Cards Plus in South Africa and Ipsidy Enterprises in the UK.
Contact Ellen Kelleher at [email protected]